The warranty period for custom devices is 90 days for workmanship and materials. Although Bulow Orthotic & Prosthetic Solutions cannot be responsible for
physiological or anatomical changes in a patient’s medical condition, we will attempt to maintain proper fit during this period. Additions of components, straps, lifts,
etc. prescribed by a physician will incur a charge. There will be a separate charge for adjustments or repairs that are made as a result of abuse or tough wear, as may
occur from sporting, vocational, or unusual activities.
Since orthotics and prosthetics are prescribed at the direction of a physician, and are often custom-fabricated for the anatomy and medical condition of each individual,
they cannot be returned for credit or refund. Prescribed “off the shelf” items cannot be returned for hygienic reasons.
Please communicate any problems or discomfort you are experiencing to your practitioner immediately to allow us to resolve these problems as efficiently and quickly
as possible. We will make every attempt to meet your needs. Thank you.
Bulow Orthotic & Prosthetic Solutions is aware of the importance of wearing of the device that has been provided. In the event that a prosthesis is in the need of
immediate repair, it will receive the highest priority and every effort will be made to repair or replace the device as soon as possible. In the event that an urgent need
arises concerning your device, please contact the office that provided you the device. A Bulow Orthotic & Prosthetic Solutions representative will return your call as
soon as possible, during normal business hours.